Frequently Asked Questions

We require 24 hours’ notice.

For commercial or construction accounts, you can inquire with dispatch for different time frames. For residential customers, the maximum rental period is 10 days. After 10 days, an additional $15 per day applies.

Only if permits are allowed by the Ministry in your area.

Acceptable materials include:General wasteWoodDrywallPlasticMetalFood wasteHousehold itemsFurnitureGarage cleanups

The following materials are not accepted:TiresPaintAerosol cansCylindersFlammable materialsHazardous wasteBatteries

Please note that we cannot be held responsible for any damage that may occur during drop-off or pick-up due to factors such as weight, weather conditions, or unforeseen events, including damage to concrete, asphalt, or other surfaces.

We generally deliver bins as early as 7:00 a.m. Special requests can be accommodated for deliveries as late as 4:30 p.m.

All bins can only be filled to the top level of the bin to comply with Ministry guidelines and ensure loads are safe and secure for transportation on the road.

Our dispatch team provides detailed information about the bin you order to help ensure you select the appropriate size. If you require a different bin after delivery, we can arrange to bring another bin. A $125 service charge will apply, depending on the area.

Clean fill:Soil or clean earth material without any organic material mixed into it, such as shrubs, weeds, wood, large stones, or gravel. Clean concrete:Clean concrete, such as sidewalks, foundations, and basement floors, without bricks or other materials mixed within. Brick rubble:Clay brick material and interlocking mortar, not mixed with any soil or waste materials. Asphalt:Clean asphalt from driveways or walkways, with no concrete or soil mixed within it.

Our vehicles are large, so you must ensure that there is adequate space for our trucks to maneuver. You should also provide wood underneath the bin to help prevent damage to the driveway during delivery.